CRM Archive


Maritime tourism drives British ports and cities. Southampton city received over £1 billion

By Marek Grzybowski

CruiseBritain members ended 2023 with success and high revenues for ports and cities. The Port of Dover was named ‘Best UK Departure Port’ and the Port of Belfast ended the year with the ‘Best UK & Ireland Port of Call’ title. Over 460 cruise ship calls and 2.6 million passengers visiting Southampton contributed over £1 billion to the local and regional economy.
In Southampton, there are over 15,000 people in the maritime tourism sector. jobs offered by local entrepreneurs, both those operating in ports and serving tourists in the city and  Hampshire.
Stephen Manion, executive director of Go! Southampton, said: Cruise passengers are an extremely important part of the Southampton and Hampshire tourism economy – quotes the director of CruiseBritain.
Maritime tourists visit Hampshire for its charming scenery. It is a land located in the south of England, situated on the English Channel and the Solent Strait. According to the local tourism organization, they spend more than average.


Go! Southampton
“We look forward to working with the Port of Southampton to increase not only visitor numbers, but also their ability to access the city and all its attractions,” says Stephen Manion.
The operator of the Port of Southampton is Associated British Ports (ABP). Southampton Airport is 5 miles from the port. It is one of the leading cruise ports in Europe. It is distinguished by five cruise terminals. The new Cruise Terminal (Berth 102) was built as a joint venture between MSC Cruises and Norwegian Cruise Line Holdings. The terminal also serves luxury cruise lines Regent Seven Seas Cruises and Oceania Cruises.
The Port of Southampton is home to the UK’s first high-capacity land-based power plant used to power ships. It allows cruise ships to provide electricity from the quayside. This allows combustion engines to be turned off in the port. This, in turn, enables the port to achieve zero emissions, which is one aspect of ABP’s commitment to sustainable development.
Another activity of ABP is encouraging passengers to use public transport. – We are working with the City Council and port partners to ensure that air quality levels continue to be below nationally set thresholds, and thanks to port air quality monitors we can accurately measure this – emphasizes ABP.
Alastair Welch, ABP regional director for Southampton, said: “We are proud of the role we play in supporting the local, regional and national economy. While this is a record year for cruises, we continue to invest in this and other port-related sectors to ensure the long-term success of our port city.

Dover – the White Cliffs region
Commenting on Dover’s win in the ‘Best UK Departure Port’ category, Cruise Critic UK & AU said: ‘as well as its stunning location and welcoming White Cliffs, Dover serves an increasing number of cruise lines, including Seabourn, Fred. Olsen, Hurtigruten, Costa and Carnival Pride. We also positively assess investments in infrastructure and sustainable development, including the construction of a completely new marina and cooperation with local and international partners in order to create a port that is more friendly, sustainable and equipped with modern technologies,” reported “Cruise Critic UK & AU”.
Doug Bannister, Chief Executive Officer of the Port of Dover, said upon receiving the award: “This is the perfect end to a great year for Dover Cruise and a testament to the world-class customer service provided by our team. Leading cruise lines have chosen the iconic backdrop of the White Cliffs and Dover Castle for launch visits and special celebrations throughout the year, states Bannister. – My thanks go to our team for providing hundreds of thousands of cruise guests with lifelong memories in 2023, and to our cruise lines for choosing Dover as their number one destination in the UK. See you in 2024! – said Doug Bannister, quoted by CruiseBritain.
“It has been a phenomenal year for the cruise industry,” said Adam Coulter, editor-in-chief of Cruise Critic UK & AU. He noted that not only had record sales been achieved, but also that “travellers come to the seaside for a high-quality holiday. And for travelers based in the UK, the introduction of new ships has helped to further drive interest in cruises.”

Belfast – “Best UK & Ireland Port of Call”
The Port of Belfast has been named ‘Best UK & Ireland Port of Call’ in the 15th edition of the Cruise Critic UK Editors’ Picks Awards.
The Port of Belfast Authority earned this award by serving 159 calls from 32 cruise operators in 2023, an 8% increase on the record set in 2019.
Cruise Critic, a subsidiary of TripAdvisor, is the world’s leading cruise review site and online cruise community. Each year it announces the winners of the Editors’ Picks Awards, selected by an international panel of cruise experts.
After receiving the Cruise Critic award, Michael Robinson, director of Belfast Harbour, said: “This award recognizes the fantastic work that everyone in the cruise industry has done to create a product that will ensure the satisfaction of visitors to Northern Ireland.
Robinson highlighted that there has been significant investment in cruise ship facilities in Belfast.
– We receive positive opinions from passengers, crew and cruise line management, both about the high level of services provided and the quality of the tourist offer – noted Robinson. – As part of Cruise Belfast, our partnership with Visit Belfast, a lot of work has been done to promote the region and attract visitors here. Working with tour operators, the hospitality sector and industry organizations, we have helped create an attractive offer that gives cruise lines the confidence to return to the region and increase the number of connections they make each year, emphasized Robinson.
Gerry Lennon, chief executive of Visit Belfast, said: “Belfast is a fascinating, unique destination, rich in history, culture, heritage and attractions, boasting great hospitality, a rich shopping offer and a wealth of world-class attractions. I am delighted that its success has been officially recognized this year by Cruise Critic as the best port of call in the UK and British Isles.

In 2024, from Dover to Norway, Iceland, Portugal and the Azores
British ports predict that 2024 will be even better than 2023. 90 ships will visit Portsmouth this year, which will make 2024 a record year in terms of cruise ship moorings. This is the result of ten new calls. About 155,000 people will arrive on ships. passengers. Many of them will start their journey in the new terminal.
In 2024, Dover residents will witness six inaugural calls. There will even be days with three ships mooring at the passenger terminal at the same time – emphasizes the Port of Dover management. There is also a new marina on the newly developed Dover waterfront. The Marina Curve and Clocktower Square recreational areas adjacent to the terminal are now open for use.
– There is no doubt that 2024 will be an unforgettable year for us. We look forward to the return of all our cruise services and look forward to welcoming those operators who are visiting us for the first time,” said Peter Wright, Cruise Director at the Port of Dover.
The increased activity of cruise owners is evidenced by Clare Ward’s statement. Director of Products and Customer Service at Fred. Olsen Cruise Lines, said: “We are delighted to be back in Dover again with five new cruises launching this summer to attractive ports including Norway, Iceland, Portugal and the Azores.
20 tour operators have contracted entries. From Dover, there are cruises to Norwegian fjords, Baltic Sea ports, and ports of the British Isles. It is also the home port for the world’s leading cruise lines.
It should be added that you can travel from Dover to London by high-speed rail. After an hour, passengers get off at Victoria station, in the center of the British capital, a dozen or so minutes’ walk to Buckingham Palace.

Photos: Cruise port authorities: Dover, Southampton, Belfast


Deloitte: Global Powers of Luxury Goods 2023

During FY2022 the Top 100 luxury goods companies generated composite sales of US$347 billion, up from the US$305 billion registered in FY2021. This sharp increase in luxury goods sales signals the good state of the luxury industry after the COVID-19 pandemic years.

Luxury goods companies continue their process of moving toward an environmentally responsible, circular economy business
model, pushed by customer demand and increasing regulations. In this phase of change, technology can help accelerate the
green transition while improving the relationship between companies and their customers. Several recent developments
in digital technology, including artificial intelligence (AI), machine learning, and the Internet of Things (IoT), may change the
luxury market forever.
The report presents the Top 100 largest luxury goods companies globally, based on their consolidated luxury goods sales in FY2022,
which we define as financial years ending within the 12 months from 1 January to 31 December 2022.
In FY2022, personal luxury goods sales for the Top 10 luxury companies increased by 22.8%. However, the share of their sales in the
combined luxury goods sales of the Top 100 companies showed little change—it decreased by only 0.2 percentage points to 56.0%.
Companies registered double-digit sales growth in all product sectors, in particular fashion sector returned to growth with the
strongest recovery in FY2022.
Luxury goods sales of the Top 100 companies across all countries considered in this report increased by double digits in FY2022.
France confirms its leadership in luxury with seven companies that accounted for nearly one-third of the Top 100 luxury goods sales.

Game changing steps in luxury
Luxury goods companies play an important role in moving the broader fashion industry toward an environmentally responsible, circular economy. Technology can help accelerate the green transition and improve the relationship between companies and their customers. Several recent developments in digital technology, including artificial intelligence (AI), machine learning, and the Internet of Things (IoT), may change the luxury market forever.
The Luxury industry embraces Artificial Intelligence (AI)
The Luxury industry is synonymous with exclusivity, craftsmanship, and innovation. It has thrived for decades by catering to a discerning clientele seeking distinctive and personalized experiences. However, it has been affected by technological advancements and innovation.
With the omnichannel revolution, digital IDs, and the metaverse incursion, Luxury has been among the industries experimenting most with technology and digitization in recent years.
In the business world, AI and generative AI (GenAI) are becoming increasingly important and exciting tools for enhancing customer service, simplifying repetitive tasks, and improving productivity. Even though AI has been around since the 1950s, the popularity of this technology has risen since the emergence of GenAI. Global revenue from GenAI technology is expected to reach US$36 billion by 2028, a compound annual growth rate (CAGR) of 58% from 2023 to 2028.
GenAI can create new ideas and content, including conversations, stories, images, videos and music that appear to be generated by humans. Content ranges from business insights to creativity and productivity. GenAI relies on machine learning models (algorithms trained on large amounts of data) as does any other form of AI.

We hope you find this report interesting and useful, and welcome your feedback.
Giovanni Faccioli, Fashion & Luxury industry global colead, Deloitte Italy
Karla Martin, Fashion & Luxury industry global colead, Deloitte US
Ida Palombella, Fashion and Luxury industry, global colead, Deloitte Italy

More: Deloitts


McKinsey: The economic potential of generative AI

Generative AI is poised to unleash the next wave of productivity. We take a first look at where business value could accrue and the potential impacts on the workforce.

AI has permeated our lives incrementally, through everything from the tech powering our smartphones to autonomous-driving features on cars to the tools retailers use to surprise and delight consumers. As a result, its progress has been almost imperceptible. Clear milestones, such as when AlphaGo, an AI-based program developed by DeepMind, defeated a world champion Go player in 2016, were celebrated but then quickly faded from the public’s consciousness.


Generative AI applications such as ChatGPT, GitHub Copilot, Stable Diffusion, and others have captured the imagination of people around the world in a way AlphaGo did not, thanks to their broad utility—almost anyone can use them to communicate and create—and preternatural ability to have a conversation with a user. The latest generative AI applications can perform a range of routine tasks, such as the reorganization and classification of data. But it is their ability to write text, compose music, and create digital art that has garnered headlines and persuaded consumers and households to experiment on their own. As a result, a broader set of stakeholders are grappling with generative AI’s impact on business and society but without much context to help them make sense of it.

The speed at which generative AI technology is developing isn’t making this task any easier. ChatGPT was released in November 2022. Four months later, OpenAI released a new large language model, or LLM, called GPT-4 with markedly improved capabilities.1 Similarly, by May 2023, Anthropic’s generative AI, Claude, was able to process 100,000 tokens of text, equal to about 75,000 words in a minute—the length of the average novel—compared with roughly 9,000 tokens when it was introduced in March 2023.2 And in May 2023, Google announced several new features powered by generative AI, including Search Generative Experience and a new LLM called PaLM 2 that will power its Bard chatbot, among other Google products.3

To grasp what lies ahead requires an understanding of the breakthroughs that have enabled the rise of generative AI, which were decades in the making. For the purposes of this report, we define generative AI as applications typically built using foundation models. These models contain expansive artificial neural networks inspired by the billions of neurons connected in the human brain. Foundation models are part of what is called deep learning, a term that alludes to the many deep layers within neural networks. Deep learning has powered many of the recent advances in AI, but the foundation models powering generative AI applications are a step-change evolution within deep learning. Unlike previous deep learning models, they can process extremely large and varied sets of unstructured data and perform more than one task.

More in the McKinsey Report: The economic potential of generative AI

Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel


Demand for alternative fuels is growing in ports. LNG is making a comeback


By Marek Grzybowski

Lower LNG prices have resulted in greater demand for gas in ports. In Rotterdam, LNG sales increased by almost 109% quarter-on-quarter, reaching 266,000 tonnes in the second quarter. m³. In Singapore, shipowners in June bunkered 17.9 thousand. m³, and in July 18.3 thousand. m³ of LNG. It is predicted that there will also be a demand for methanol, which may become the fuel of the future.
Russia’s invasion of Ukraine has disrupted global LNG markets and pushed LNG prices to over $2,500 a ton in Rotterdam and over $2,000 a ton for a bunker in Singapore last year. However, prices have dropped significantly since then and LNG has been available at big discounts for several months now. Gas on ships again became more attractive than VLSFO, which was quickly seen in the world’s major ports, where bunker turnover reaches significant volumes.
In Rotterdam, LNG sales amounted to 112,069 m³ in Q2 2022. LNG sales in Q2 were also the highest quarterly sales volume since Q3 2021 (212,719 m³). In the first half of 2023, LNG sales amounted to 265,892 m³. For comparison, in the same period of 2022, 214,648 m³ were fueled on ships. Ship operators or ship management companies were concerned about price volatility and the possibility of using regular gas supplies.

Economic activity and bunker prices
The Port of Rotterdam Authority announced that the total sales volume of the bunker in Rotterdam (excluding lubricants) fell by 10% in the second quarter of 2023. Low sales of VLSFO were decisive.
Demand fell in the second quarter of this year. by 8% to 906,368 tonnes, which is 15% lower than in the previous year. In Q2, traditional marine fuels continued to dominate the demand, as their share reached 38% of total sales.
HSFO sales increased by 5% in the second quarter, and the share of this fuel in sales increased from 30% to 35%. Total sales volume also increased during the year, reaching an 18% increase compared to 2021 levels.

This year, for the first time, owners of dual-fuel LNG ships have an economic justification to benefit from investments in innovative power systems for new types of ship engines.
However, since for most of the 1920s the price of LNG was too high, the vast majority of operators of dual-fuel vessels used traditional marine fuel.

Gasum will reduce carbon dioxide emissions
As soon as gas became cheaper, it was also profitable to introduce a bunker to the market. In June, the tanker Kairos returned to operation as part of Gasum. It is an LNG bunkering vessel owned by Gasum. From October 2022, the shipowner directed it for use on the open market outside the company.

It is assumed that the biogas offered by Gasum will reduce carbon dioxide emissions by an average of 90 percent compared to traditional fossil fuels. “Increasing the use of bio-LNG is one of the concrete actions that will lead the shipping industry towards a low-emission future,” the company said.
“Gasum’s strategic goal is to market seven terawatt hours (7 TWh) of renewable gas annually by 2027. Achieving this goal would mean an annual cumulative reduction of 1.8 million tons of carbon dioxide emissions for Gasum customers,” the company explained.
this summer the operator carried out the first LNG bunkering operation at the port of Reykjavik, Iceland. Coral Energy’s LNG bunker supplied LNG and liquefied biogas (LBG) for the engine room of the PONANT Le Commandant Charcot cruise ship.

Time for a Polish LNG tanker bunker
The introduction of such tankers as Coral Energy and Kairos into operation in Poland was discussed on the occasion of the launch of the LNG terminal in Świnoujście. For many years, dual-fuel engines with the possibility of burning gas began to dominate the portfolios of orders for ships.
According to the latest estimates by the classification society DNV, the number of ships with dual-fuel engines and LNG systems that are in service and on order has exceeded 900 units. Kairos is a good example for a potential operator of a Polish LNG bunker.
The tanker has been designed so that it can deliver LNG to ships of various types and sizes in all possible bunkering locations in North-West Europe. The vessel can deliver LNG at pumping rates from 60 m³ per hour to 1,250 m³ per hour. Perhaps it is time to introduce the Polish LNG bunker to the Baltic market.


Building Resilient Economies: Empowering Governments through Digital Transformational Strategies in Global Trade!

Discover some of the industry leading speakers you’ll get to connect with and ask questions to as they join us for the discussion on Building Resilient Economies: Empowering Governments through Digital Transformational Strategies in Global Trade!

Featured Speakers
Image of Solomon Raj Joseph
Solomon Raj Joseph
Senior Product Director
Experienced techno-business leader with 20+ years in IT, Trade & Logistics, Telecom, and Banking. Expertise includes Product Direction, Project Management & Chief Architecture roles. Over the past 13 years, Solomon has spearheaded mission-critical Trade Facilitation systems in 15+ countries across Asia, Africa, Middle East, and Americas.Solomon possesses in-depth knowledge of Trade & Logistics, Supply Chain Processes, Compliance, and Regulatory procedures. Experienced in Cross Border Trade, Supply Chain Risk Management, Customs policies, National Trade policies, and Free Trade Agreements.

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Ninan Oommen Biju
Sr Port & Maritime Transport Specialist
The World Bank – Transport Global Practice
Ninan Oommen Biju is the Senior Port & Maritime Transport Specialist at The World Bank Transport Practice based in Singapore, engaged in the preparation and supervision of projects, sharing of knowledge and experience and technical assistance for maritime infrastructure development. Prior to joining The World Bank, Ninan was the CEO of a short-sea container ship owner and operated services in consortium with global container shipping lines from Singapore hub port to the main gateway ports in South-East Asia & South Asia.
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Gregory Smith
Head of Exploration and Digital Transformation
UNDP Trinidad and Tobago
Gregory joins the panel with over 10 years’ international experience in financial analysis for mergers and acquisitions, e-commerce product management, IT systems implementation, strategic planning, and market analysis. Gregory holds a BSc. in Mechanical Engineering, an MBA from Howard University, and a MPP in Public Policy Analysis and Economics from the University of Chicago. He is passionate about working collaboratively and applying a rigorous analytical approach towards developing sustainable, courageous, innovative solutions that directly improve the lives of everyday people.

Explore the strategies and opportunities that can empower developing nations to optimize their government processes, leading to remarkable efficiency gains. By embracing these insights, you’ll be able to reduce operational costs and navigate trade regulations more smoothly, all while revolutionizing how your business engages with government entities.

Register Now
Thursday, September 28th 2023 – 1:30 – 2:45 PM (EDT)

If you’re unable to attend live you can still register and watch the webinar back in your own time via On-Demand.

Kind regards,
The Port Technology International Team

CrimsonLogic In partnership with Port Technology International